FAQs |
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How do I get my originals to you? We recommend sending your originals via FedEx, UPS or Airborne Express air service for the ability to track your package in transit. We highly recommend you insure your package for it’s full monetary value. |
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How do you return my originals? We return all originals via FedEx air. Please let us know an insurance value if you would like to insure the return shipping of your originals. We highly recommend insuring the package containing your original images. We will provide you with a tracking number for all return shipments upon request. We cannot be held responsible for shipments once they leave our premises. Return shipping costs will be added to your final invoice amount. |
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What is the standard turnaround
time for my scans? For orders under 10 scans: In by noon, out the next day. For larger orders: call for scheduling information Please call if you need same day service, we most likely can accommodate your project deadlines! |
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How do I get my scans? We can deliver your scans via FTP for quicker service. Or we can send your scans on CD when we return your original images. We generally deliver scans in the tiff format. Please let us know ahead of time if you prefer a different image format. |
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Do you clean my originals in any way? We use compressed air to remove dust particles before scanning but we do not clean originals due to the potential for damage. |
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Can I send ‘strips’ of negatives or positives? Yes. We just need to know which exact frames need to be scanned. Extra long strips may need to be cut down in to shorter groups of frames, however. |
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How do I get the best scanning results? Send us the best original possible. Film positives, negatives or slides are generally better than prints. We can make scans from virtually any original smaller than 12”x18”. Usually, a larger format original film or negative will produce better results than a smaller format. Of course, originals in the best physical condition will make the best scans. Let us know what size and resolution you want your scans to be. Please provide us with a size in inches and a pixel-per-inch resolution for each image you would like scanned. Alternatively, you can specify a file size in megabytes and your desired pixel-per-inch resolution. What about cropping? We are happy to crop your image. Be sure to provide clear instructions (preferably a printed and/or marked-up example) for the exact cropping you would like. How much can you enlarge my image and still get a quality scan? There several factors which determine the final quality of a scan at a particular size. Film grain, the quality of the original processing, age, soft focusing, physical damage and other factors determine how well a scan will look at various enlargement values. In general, larger sized originals, coupled with a “slow” original film speed will yield the best results at great enlargement values. |
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Do you provide other services which may help me with my project? However you plan on using your new PerfectScans, let us help you with any or all phases of your project. Our parent company, Noteworthy Communication has over a decade of experience producing top quality results for our clients nationwide. We offer a large range of services including graphic design, full color printing, trade show displays, large format printing, web and multimedia development and general marketing consulting. Visit our corporate site at www.noteworthygroup.com for further information. For more information on trade show displays and portable exhibits, please visit our Beautiful Displays website. And for further information on our large format printing services, please visit our Big Color Prints website. |
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Please call us with any questions at 1.800.345.2112. |
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